Shipping Policy for Conaachill Watches

Effective Date: January 7, 2025

At Conaachill, we strive to provide you with the best shopping experience, including fast and reliable shipping. Please read our shipping policy carefully to understand how we handle shipping for your orders.

1. Shipping Locations

We currently offer shipping to U.S. domestic addresses and international locations. International customers are responsible for any customs duties, taxes, or import fees that may apply upon arrival in your country.

2. Processing Time

  • Order Processing: All orders are processed within 1–2 business days after payment is confirmed. Please note that orders placed on weekends or holidays will be processed on the next business day.
  • Order Confirmation: Once your order is processed and shipped, you will receive a confirmation email with tracking information, so you can monitor the progress of your shipment.

3. Shipping Methods and Delivery Times

We offer various shipping methods to meet your needs. The following are estimated delivery times for each shipping option:

  • Standard Shipping (U.S. domestic): 5–7 business days.
  • Expedited Shipping (U.S. domestic): 2–3 business days.
  • Express Shipping (U.S. domestic): 1 business day.
  • International Shipping: Delivery times vary by destination, typically 7–14 business days. Customs processing can occasionally cause delays, which are outside our control.

Please note that these delivery times are estimates and may vary based on your location and the shipping carrier.

4. Shipping Rates

Shipping rates are calculated at checkout based on the following:

  • The shipping method you select.
  • Your delivery address.
  • The weight and size of your order.

Free Shipping: We offer free standard shipping for U.S. domestic orders over a certain amount. This threshold may change based on promotions or seasonal offers, so please check the website for current offers.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track the status of your shipment on the carrier’s website.

  • Domestic Orders: Tracking numbers are typically updated within 24–48 hours after shipment.
  • International Orders: Tracking updates may be delayed due to customs procedures or the shipping carrier.

If you do not receive tracking information or experience issues with tracking, please contact our customer support team at info@conaachill.com.

6. International Shipping

We offer shipping to a wide range of international destinations. Please note:

  • Customs Duties and Taxes: You are responsible for any customs duties, taxes, or import fees associated with international shipping. These charges are not included in your order total at checkout and must be paid directly to the local customs authority upon delivery.
  • Customs Delays: International shipments may be delayed due to customs processing. We are not responsible for any delays caused by customs.

For international orders, shipping times may vary depending on your location and the carrier used.

7. Shipping Restrictions

Some items may have shipping restrictions, particularly for international orders. If an item cannot be shipped to your location, we will notify you and offer an alternative solution. Additionally, we do not ship to P.O. Box addresses for certain shipping methods.

8. Damaged or Lost Items

  • Damaged Items: If you receive a damaged item, please contact us immediately at info@conaachill.com with a description and photos of the damage. We will assist you in processing a return, exchange, or refund.
  • Lost Items: If your shipment is lost in transit, please contact us within 7 days from the expected delivery date. We will assist in filing a claim with the shipping carrier and resolving the issue.

9. Address Accuracy

Please ensure that the shipping address you provide is complete and accurate. We are not responsible for any delays or issues caused by incorrect or incomplete address information. If you notice an error in your shipping address, please contact us immediately so we can update it before your order ships.

10. Returns and Shipping Costs

If you are returning an item, please refer to our Refund and Returns Policy. Return shipping costs are generally the responsibility of the customer unless the return is due to a defect, damage, or error on our part. We recommend using a trackable shipping service for returns to ensure that the item is returned safely.

11. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with an order, please contact our customer service team:

We appreciate your business and are committed to providing you with the best possible shipping experience. Thank you for choosing Conaachill!