Payment Policy for Conaachill Watches

Effective Date: January 7, 2025

At Conaachill, we aim to provide a secure and convenient shopping experience for our customers. This Payment Policy outlines the payment methods we accept, payment processing, and related terms. By making a purchase from Conaachill, you agree to the terms outlined in this policy.

1. Accepted Payment Methods

We accept a variety of payment methods to provide flexibility and security for our customers:

  • Credit and Debit Cards: We accept the following major credit and debit cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal: You can also choose to pay via PayPal for a secure transaction.
  • Gift Cards: If you have received a Conaachill gift card, you may apply it toward your purchase.

All payment methods are processed securely to protect your financial information.

2. Currency and Pricing

  • Currency: All prices listed on our website are in U.S. dollars (USD).
  • Sales Tax: Sales tax is applicable for orders shipped within the United States, and the tax amount will be calculated and displayed at checkout based on your shipping address.
  • Promotions and Discounts: If you have a valid discount code or promotional offer, it can be applied during checkout. Promotional discounts cannot be applied after an order is completed.

3. Order Confirmation and Payment Authorization

  • Order Confirmation: After you place an order, you will receive an order confirmation email. This email will contain a summary of your order and payment details.
  • Payment Authorization: All orders are subject to payment authorization. When you provide your payment information, it is processed and authorized by your payment provider. If the payment is authorized, your order will be processed and shipped according to the chosen shipping method.
  • Payment Failure: If your payment method is declined or there is an issue with your payment, we will notify you immediately. You will need to provide an alternative payment method to complete your purchase.

4. Secure Payment Processing

We prioritize the security of your payment information:

  • SSL Encryption: All payment transactions on our website are processed through a secure connection using SSL (Secure Socket Layer) encryption. This ensures that your sensitive payment details are protected during the transaction.
  • PCI Compliance: We adhere to PCI DSS (Payment Card Industry Data Security Standard) compliance to ensure that your credit card information is handled securely.
  • Third-Party Payment Processors: We use trusted third-party payment processors, such as PayPal and secure credit card gateways, to process payments on our behalf. We do not store your payment details on our servers.

5. Payment Errors

In rare cases, an error may occur during the payment process. If you encounter an error while making a payment, please take the following steps:

  • Double-check the payment information you entered, including card details and billing address.
  • Contact your payment provider to ensure there are no issues with your payment method.
  • If the error persists, please reach out to our customer support team at info@conaachill.com, and we will assist you in resolving the issue.

6. Fraud Prevention

To prevent fraudulent transactions, we may use advanced fraud detection tools during the payment process. If we suspect a fraudulent transaction, we may:

  • Request additional verification of your payment information.
  • Cancel or refund the order if it is deemed fraudulent.

If you believe your payment has been mistakenly flagged or canceled, please contact us immediately.

7. Pre-Authorization Holds

In some cases, when you place an order, a temporary hold (also known as a pre-authorization) may be placed on your payment method. This is done to ensure that funds are available for the transaction. The hold will be removed once the payment is fully processed, but it may take a few business days depending on your bank or payment provider.

8. Billing Address

The billing address you provide during checkout must match the address on file with your payment provider (bank or credit card company). Any discrepancies may cause a delay or failure in processing your payment. If your payment is declined due to incorrect billing information, please correct the details and attempt payment again.

9. Subscription or Recurring Payments

At this time, we do not offer subscription-based or recurring payment options. All transactions are one-time payments at checkout.

10. Refunds and Payment Reversals

  • Refund Processing: If a refund is issued for an order, the amount will be credited back to the original payment method. Refunds may take 5–7 business days to appear on your account, depending on your bank or payment provider.
  • Partial Refunds: If only part of your order is returned or refunded, the refund will be issued for the price of the returned item(s) only, and shipping costs may be deducted.

11. Payment Disputes

If you dispute a charge related to your order, please contact our customer service team first to resolve the issue. We are committed to resolving payment disputes fairly and efficiently.

  • If you choose to file a dispute with your payment provider or bank before contacting us, it may delay the resolution of your issue. We encourage you to reach out to us directly so that we can assist you in resolving any concerns.

12. Contact Us

If you have any questions or concerns regarding our Payment Policy, or if you encounter any issues during the payment process, please contact us:

Thank you for choosing Conaachill! We strive to provide a secure and efficient payment experience, so you can enjoy shopping with confidence.