Refund and Returns Policy for Conaachill Watches

Effective Date: January 7, 2025

At Conaachill, we strive to provide high-quality watches and a seamless shopping experience. We understand that sometimes things may not go as planned, which is why we offer a flexible Refund and Returns Policy. Please read the following policy carefully to understand how we handle returns, exchanges, and refunds.

1. Return Eligibility

You may return or exchange items within 30 days from the date of purchase. To be eligible for a return or exchange, the following conditions must be met:

  • The item must be in new, unused condition and in its original packaging.
  • The item must not show any signs of wear, damage, or alterations.
  • You must have the proof of purchase, such as an order confirmation email or receipt.
  • Custom or personalized items are not eligible for returns or exchanges unless they are defective or damaged upon receipt.

If your purchase does not meet these conditions, we may not be able to process a return or exchange.

2. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

  1. Contact Us: Reach out to our customer support team at info@conaachill.com or call us at (605) 859-2436. Include your order number, the item(s) you wish to return or exchange, and the reason for the return.
  2. Return Authorization: Once we receive your request, we will provide you with instructions on how to proceed. We may ask you to send the item back to us, and we will provide a return shipping address.
  3. Return Shipping: You are responsible for the return shipping costs unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of your item.

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If your return is approved, a refund will be processed to your original payment method.

  • Refund Timeframe: It may take 5–7 business days for the refund to appear in your account, depending on your payment method and financial institution.
  • Refund Amount: The refund will be for the price of the item(s) only. Original shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged item). If you received free shipping with your order, the cost of shipping may be deducted from your refund.

4. Exchanges

If you would like to exchange your item for a different size, style, or model, please contact our customer service team. The process for exchanges is similar to that of a return:

  1. Request an exchange by contacting us at info@conaachill.com.
  2. We will guide you through the process, including return instructions and shipment of the new item.
  3. If there is a price difference between the returned item and the exchange, we will either charge or refund the difference accordingly.

5. Defective or Damaged Items

If you receive an item that is defective or damaged, please contact us immediately at info@conaachill.com. We will arrange for a return or exchange, and we will cover the return shipping costs. You may be asked to provide photos of the damaged item to help us process the claim quickly.

6. Non-Refundable Items

Some items are non-refundable, including:

  • Gift cards
  • Custom or personalized items (unless defective or damaged)
  • Sale or clearance items

Please double-check your order before finalizing your purchase to ensure that you are satisfied with your selections.

7. Late Returns

Returns outside the 30-day return window will not be accepted, and no refund or exchange will be provided. If you are unable to return an item within the specified time, please reach out to us to discuss potential solutions.

8. Returns for International Orders

For international orders, you are responsible for return shipping costs and any customs duties or taxes incurred. We recommend using a trackable shipping service for returns to ensure the safety and reliability of the return process.

9. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return, exchange, or refund, please don’t hesitate to get in touch with our customer service team:

We want you to be completely satisfied with your Conaachill purchase. If you have any concerns or issues, please contact us immediately, and we will do our best to resolve them in a timely and efficient manner.

Thank you for choosing Conaachill!